Refund policy

Return Conditions

Free returns are available for normal purchased items within 3 days of receipt, provided the return conditions specified below are met.

Instructions for returns 

Purchases must be returned from the original shipping country. Returns will be accepted only if there is any manufacturing defect with the product or mismatch of the product. Items returned must be in their unused original condition with all Lattafa Trading L.L.C item tags attached, and any related sampling pieces and booklets included. Incomplete, damaged, or altered returns or anything we at Lattafa Trading L.L.C reasonably believe has been used, will not be accepted and therefore sent back to the customer. Return charges are not applicable if you meet the above conditions 

How To Return Your Purchase

  1. Please contact us to schedule a collection for you at no additional cost if you meet the return conditions. 
  2. Our Customer Service Team will email a (Aramex Logistics Services) Return Air Waybill Number.
  3. Place the item(s) in the original shipping box.
  4. Remove all other labels from the outside of the box.
  5. To track your return, please note the tracking number printed on the Return Airway Bill Number and enter it in the tracking number field on (Aramex Logistics Services)

 

Important: We do not accept LIABILITY for goods returned using any method other than our collection service. For any further queries, please visit our Contact Us page.

Receiving A Refund

No refund for cash on delivery orders. Refunds will be accepted only for orders which are paid for through an online payment method. On RECEIPT of a return, we will process the refund as soon as possible. We estimate refunds will be made by the bank of your payment method within 15 working days. Working days are Saturday to Thursday, excluding UAE public holidays. Please retain your Shipping Note until you have RECEIVED your refund.

Cancellations

In certain circumstances, before your order has been dispatched, we may be able to cancel your order. If you wish to cancel your order, then you’re required to inform Lattafa Trading L.L.C through email about your cancellation within 24 hours from the time of the order being placed.

Please note*, we are unable to combine orders, change the items, edit your billing and shipping details or add pieces to an existing order once it has been placed.

Your order will be processed and, subject to being accepted by us, a confirmation email will be sent upon shipping